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Independent IT support · Nairobi & Kiambu

Reliable IT support for Kenyan businesses. Fixed properly, priced clearly.

Websites repaired, POS systems installed, biometric attendance configured and property software onboarded — by one accountable technician, not a call centre.

Book a service WhatsApp +254 725 345 345
Starting from
KES 3,000
Coverage
Nairobi & Kiambu
Support
Remote + on-site

Service request

What needs fixing?

Open
Describe your problem

Typical reply: same working day, Mon – Sat

Common jobs Site showing “Not Secure” · Receipt printer not cutting · Fingerprint device not syncing · Email going to spam · Rent statements out of balance

Services

The jobs Kenyan businesses actually call about.

Each service has a defined starting scope and a price you see before work begins. Bigger jobs get a written quote after a short diagnosis.

All services
From KES 3,000

Website Repair & Maintenance

Get a broken, slow or hacked website working again.

What’s included
From KES 5,000

POS Installation & Training

A till your staff can actually use on a busy Saturday.

What’s included
From KES 8,000

Biometric Attendance Setup

Fingerprint and face attendance that produces a payroll-ready report.

What’s included
From KES 15,000

Business Website Design

A fast, mobile-first website that turns searches into enquiries.

What’s included
From KES 5,000

Property Software Onboarding

Set up RentalDesk so rent, bills and arrears are right from day one.

What’s included
Also available

SSL certificates & business email

HTTPS warnings removed, mailboxes configured on your domain, and SPF/DKIM/DMARC fixed so invoices reach inboxes.

SSL installation from KES 2,000 Business email from KES 2,000

How it works

Three steps. No mystery invoices.

You should always know what is being fixed, what it costs and when it will be done. That is the whole process.

Start with your problem
  1. 01

    Tell me what is happening

    Send the link, the device model or a photo of the error. A short description is enough — no technical terms needed.

  2. 02

    Get a scope and a price

    I confirm the starting price or send a written quote with what is included, what is not, and how long it will take.

  3. 03

    Work done, tested, explained

    The fix is tested in front of you or over a screen share, then you get a short note on what was wrong and what to watch.

Why MUKI

A small brand on purpose.

When you call, you speak to the person who does the work. No account managers, no handovers, no ticket sitting in a queue while your shop is closed.

M

Muki

IT consultant · Nairobi, Kenya

MUKI is my personal service brand for hands-on IT work. Larger software builds run through Zama Systems LTD, which has been delivering business systems in Kenya for years.

More about MUKI

Fixed scopes, not open-ended hours

You approve the price before work starts. If the job changes, I stop and re-quote instead of billing surprises.

Same-day remote work where possible

Website, email and SSL faults are often resolved remotely within the day. On-site visits are scheduled in clear time blocks.

Tested before it is handed over

Forms, payments, printers and reports are tested against real use — not just “it loads now”.

Documented handover

Logins, settings and the closing routine are written down, so your staff or next provider are not guessing.

Pricing

What the starting prices cover — and what they do not.

Included in the quoted scope

  • Diagnosis and fault-finding
  • Configuration, installation and testing
  • Staff training on what changed
  • A short written handover note

Quoted separately at cost

  • POS terminals, printers and scanners
  • Biometric and fingerprint devices
  • Software licences and subscriptions
  • Domain, hosting and mailbox plans
  • M-PESA or payment gateway fees

How payment works

  • A deposit confirms hardware orders and larger builds
  • Balance is due on handover and sign-off
  • M-PESA or bank transfer, receipted
  • No charge for a quote you decide not to take

Coverage

On-site where it matters. Remote everywhere else.

Hardware, POS and attendance work is done on-site. Websites, email and SSL are usually handled remotely anywhere in Kenya.

Nairobi

MUKI works across Nairobi — from CBD offices and Westlands retail shops to businesses in Embakasi, Kasara...

Local services

Ruiru

Ruiru is a fast-growing commercial centre, and most of the businesses here run lean. That means a POS tha...

Local services

Thika

Thika businesses — retail, hospitality, schools and light manufacturing — need systems that keep working...

Local services

Kiambu

Kiambu has a mix of small offices, rental property managers and retail outlets. MUKI supports both sides:...

Local services

Guides

Straight answers before you spend money.

All guides

07 Nov 2026 · 6 min read

What a business website should cost in Kenya in 2026

Quotes in Kenya range from KES 8,000 to KES 800,000. Here is what actually changes the price, and where it is safe to save.

Read the guide

02 Nov 2026 · 6 min read

Biometric attendance without staff disputes: a setup guide

A fingerprint device records time. It does not decide what counts as lateness. That decision has to be written down before install...

Read the guide

26 Oct 2026 · 7 min read

Buying a POS system in Kenya: the checklist before you pay

Most POS disappointments are decided before installation. Check these eight things before you hand over money for hardware and sof...

Read the guide

Questions

Before you call.

If your question is not here, send it with your enquiry. I answer plainly, even when the answer is “that is not worth paying for”.

Do you work outside Nairobi?

Yes. On-site work covers Nairobi, Kiambu, Ruiru and Thika. Website, email, SSL and software support is delivered remotely anywhere in Kenya.

Are the prices fixed?

The starting price is real for the listed basic scope. If the job is bigger, you get a written quote before any extra work begins.

Do you supply hardware?

Hardware is sourced on request and quoted at cost, separately from the service fee. You are welcome to buy your own devices and I will install them.

Can you work with my existing developer or IT person?

Yes, when access and responsibilities are clear. I can also take over a half-finished project — that starts with a short audit.

How do I pay?

M-PESA or bank transfer. Larger jobs are split into a deposit and a balance on handover. Every payment is receipted.

What happens after the job is done?

You get a written note of what changed and any logins or settings. Follow-up questions about the same job are free in the first week.

Get a quote

Describe the problem in your own words.

No technical language needed. Send what you see, where you are and the best way to reach you. You will get a price and a realistic timeline, usually the same working day.

Best way to reach you

Typical reply: same working day · Mon – Sat, 8am – 6pm

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